Shipping and Returns

Fast Worldwide Shipping //

New Zealand Shipping from $9.90 nzd 
Time frame: 1-3 Working Days

Australia Shipping from $25 Aud
Time frame: 3-8 Working Days

USA & Worldwide Shipping from $50 nzd 
Time frame: 5 -12 Working Days

We’re thrilled to offer international shipping from New Zealand! Please note that all orders to the USA will incur import tariffs or duties under current regulations. These fees are the responsibility of the customer and are not refundable or reimbursed by us.

Based on current U.S. tariff guidelines, this can range from approximately 15–25% of the product value, including any applicable processing fees. Rates and regulations may change at any time, so we recommend checking your local import rules before placing your order.

We appreciate your understanding and support.



Shipped from our New Zealand based studio. 


Returns and exchanges

Due to the nature of our products, we're unable to offer refunds or exchanges for our candles.

For any faults or damages to our products, please contact us at hello@flure.store with proof of damage within 48 hours of receiving your order. At Flure's discretion, we will offer you either a exchange, credit note or refund.

  • In order to return goods for an exchange, credit note or a refund you must contact us within 48 hours of receiving your parcel, and prior to shipping anything back to us
  • Please note that after 7 working days of receipt of goods all sales are final.
  • Returned goods must be unused and unaltered with all original tags and packaging. If you have any queries please contact us at hello@flure.store 

Sale Items

All discounted and sale items are final sale. No returns or exchanges will be accepted.

Learn more about Flure's

Shipping and Handling

Can I add to my order after purchase?

Yes! We're more than happy to add to your existing order, if it hasn't been shipped out. Please contact us ASAP at helloflure@gmail.com with your order number and we can assist you as best we can.

Do you offer returns or exchanges?

Due to the nature of our products, we're unable to offer refunds or exchanges for our candles.

We encourage you to purchase our discovery candle set first. Experience the full range before committing to a full-sized candle.

For any faults or damages to any of your products, please contact us at helloflure@gmail.com with proof of damage within 48 hours of receiving your order. We're more than happy to look into this for you and see what we can do.

Where does Flure ship to?

We ship worldwide, from our studio in New Plymouth, New Zealand.